�WE VALUE YOUR HEALTH, WE CARE FOR YOUR LIFE�
ValuCare Health Systems, Inc. was established in June 1997 by a group of doctors headed by�Dr. Charles C. Chante.�A wholly owned Filipino corporation in the Health Maintenance Organization (HMO) industry, ValuCare started with an initial complement of 30 employees, setting up its office at the prestigious Philippine Stock Exchange Center at the Ortigas Business District, Pasig City.
As a new player in the industry, ValuCare was able to make a name for itself in a relatively short period of time. Several prestigious clients placed their trust and confidence in the new company, and made the right decision.
By the year 1999, after only 2 and half years of operation, ValuCare achieved its status as a Top 5000 Corporation, ranked 4,847 in the Top 5000 Corporations listing of the Philippine Business Profiles (2000-2001 edition).
By 2003, ValuCare ranked 1,894 in the Top 5000 Corporations listing of the Philippine Business Profiles (2004-2005 edition)
Presently, ValuCare is servicing more than 150,000 planholders comprising its individual, family, group and more than 1,000 corporate accounts nationwide. It has expanded its offices to accommodate its present compliment of over 175 employees. Branch offices have been opened in Cebu, Iloilo and Davao. The head office in the PSEC Pasig presently occupies more than half a wing of that prestigious address, with further expansion in progress.
All these with the singular objective in mind � To provide "Quality HealthCare with Compassion"
To be the number one managed care organization in the Philippines, globally competitive in providing holistic care with compassion to the Filipino people.
We commit . . .
To provide affordable quality health care and promote the well-being
of our plan members
To determine risks and rewards to foster harmonious alliances and keep our
providers and intermediaries abreast with the latest tools and approaches
�in assessing quality in managed care.
To develop opportunities for personal and professional growth of our
employees to improve their quality of life.
To ensure fair returns of investment to our share holders.
To lead in uplifting the industry�s standard through innovative strategies,
�health reform efforts, research and technology
To contribute to the socio-economic progress of the nation through a
To avail of any of the benefits enumerated, declare that you are a ValuCare member to the accredited provider and/or present your ValuCare Card for it to be swiped in the Medilink port.
II. INPATIENT SERVICES�
INPATIENT Availment Procedures:
STEP 1: Secure admitting orders from ValuCare coordinator.
STEP 2: Proceed to the Admitting Section of the ValuCare accredited clinic/hospital and present the admitting order and have your ValuCare card swiped if Medilink port is available. Valucare head office will be notified of your admission. A ValuCare Hospital Liaison Officer, if there is one assigned in the area, or a ValuCare Inhouse Liaison Officer in the head office, will issue the Letter of Authority (LOA)�� after proper verification of your eligibility and coverage.
STEP 3: Secure and submit Philhealth Member Data Record (MDR) as well as other necessary Philhealth documents while in confinement.
STEP 4: UPON DISCHARGE File PhilHealth Check Hospital Charge Slips Settle disapproved, excess or incremental charges not covered by ValuCare (if any)
I. OUTPATIENT SERVICES
OUTPATIENT Availment Procedures:
STEP 1: Proceed to ValuCare accredited hospital/clinic & locate a Medilink port to have your card swiped. This could either be in the information, industrial, admitting or billing section, or at the ValuCare Coordinator's clinic.
STEP 2: Present the Letter of Eligibility (LOE), generated from the Medilink port, and your VC card to the ValuCare Coordinator for consultation.
STEP 3: ValuCare Coordinator will render to you necessary medical management or will refer you to accredited specialist/s if necessary.
STEP 4: If accredited specialist requests for any diagnostic or therapeutic procedure, return to the ValuCare Coordinator to get approval. (Procedures costing more than P1, 000 need approval from the Medical Services at the�ValuCare�head office).
Note: ValuCare Coordinators are NOT available 24/7 at hospitals/clinics. Check their schedules from the hospital/clinic or from the ValuCare Customer Service Hotlines.
III. EMERGENCY SERVICES
STEP 1: Proceed to Emergency Room of ValuCare accredited hospital/clinic and present your ValuCare card
STEP 2: ER personnel will render proper treatment FOR NONADMISSION UPON DISCHARGE from ER
Note: ValuCare does not cover for nonemergency conditions managed at the Emergency Room.
IV. VALU + FEATURES
Personalized Access to Laboratory Services (PALS) Program Planholders may have blood tests requiring fasting done at HOME or at the OFFICE. Secure request from Plan Coordinator Call ValuCare at 7023358 or 7023360 for coordination of appointment).
PALS is available in Metro Manila area only.
Medical collectibles are items that are not covered based on your healthcare service agreement with ValuCare. These could either be one or a combination of the following:
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ROSEMARIE U. YU
ARMANDO S. MACALINO
Chief Operating Officer
DAY L. CASTRO
FIRST VICE PRESIDENTSales and Marketing
CHARLOTTE D. CHANTE
Assistant Treasurer Purchasing & Admin Head
RONALDO V. MENDOZA, M.D.
ELMER M. PALOMATA M.D.
AVP - Underwriting and Customer Care
KEVIN C. CRUZ
GREGORIO V. MAGBALON
MARLON M. DELA TORRE
LOURD ANGEL ANTONIO V. AUSTERIO
ANNA KARMELA O. SO M.D.
Provider Network and Utilization Management